Discover our services
Hatik Express premium services
Cheetah service
Same day delivery
Door to door service
Your phone storage service
Payment service before receipt
Return shipments
Cheetah service
Speed in delivering shipments
One of the most important factors for the success of online stores is fast delivery, but the big challenge facing the largest online platforms is the large number of orders and the lack of shipping representatives available to deliver these orders. If we notice that most of the times the customer asks about his shipment before he orders it, how long will it reach me? And he will certainly be very upset if you are late for him in delivery. That is why, in this article, we thought about what could be a radical solution that would help the owners of online stores deliver their shipments to their customers as quickly as possible, which prompted us to download a service:
Cheetah Service
Aptly named, your shipment arrives within a few hours of your order!
Al-Fahoud service, one of the most important logistics services in Courier, which targets e-commerce platforms that have warehouses and deal with numbers of 60 or more daily, and they aim to deliver in the same city where the warehouse is located, and as soon as possible.
The following reasons are what prompted us to create this service:
- Lack of success in deliveries due to the nature of the product being a luxury or its price, or due to the low level of delivery services.
- There are no delegates dedicated to this platform.
- The spacing of areas and delivery destinations that make it difficult for a single representative to deliver in record time to more than one neighborhood within the city.
- The difficulty of resolving problems of financial transactions between the platform, suppliers, the last mile customer and others.
The Cheetah Service Features
- Delivery within 3-6 hours to the customer’s door.
- Received more than once from the customer’s warehouse (two or three times).
- The pick-up is by a dedicated driver and one car per day.
- Transfer cash every two working days.
- Daily reports to your e-mail showing success rates, returns and their reasons, and cash on receipt.
- Dedicated relationship manager for delivery follow-up and reports.
Same day delivery
Same day shipping and delivery
It is known that the excellent shipping service depends on such a factor, the most important of which is the success rate of delivery, quality, speed and punctuality. Certainly this applies to all types of customers – business owners and their customers at the same time –. Of course, the challenge is to deliver within the city where the customer’s warehouse is located as quickly as possible. The most important reasons that prompted us to provide such a service in this service is to facilitate shipping to our customers who own stores and warehouses, due to the previous suffering from slow delivery within the city, which may take more than a day, other than the low success rate and the delay in receiving cash. That is why we present to you:Youmi Service
It is a same-day shipment delivery service from the e-store customer’s warehouse to the last-mile customer. One of the most popular services for our customers, because it provides speed and the right price at the same time.Youmi service features:
- Daily receipt from the customer’s warehouse or premises once a day.
- Receive by a private car and a fixed driver in case the shipments are 40 or more on a daily basis, and a variable driver if there are less than 40 shipments per day.
- Transfer cash every two days.
- Delivery on the same day at the customer’s warehouse and within 3 days to other cities.
- Daily e-mail reports containing success rates for each city, returns, reasons and cash on receipt.
Door to door service
Connecting between individuals
It is considered one of the important things, especially for productive families or individuals who have simple documents or things they would like to send, whether in the city center or abroad to another place. Also, we do not forget the beginners who started their e-commerce, their main problem is the small volume of orders that does not allow many companies to deal with them, the difficulty of delivery to all parts of the Kingdom, the use of a private driver or the costs of representatives, wasting time and large sums in solving delivery problems instead of marketing and sales . We thought a lot about this and we found that we must be the first to support this category of customers, and it is necessary to provide them with the following:Door to door service
A service specially designed to ship things from your door to the home of the beneficiary, the customer or others, in which this mail is requested through the application on your mobile phone with ease, so that it receives the shipment from your headquarters and delivers it to our warehouse so that it is sorted and its final destination is determined, which will reach the shipment in the second day.Service Features:
- Receive from the customer’s headquarters throughout the day.
- Delivery is the second day in the same city and within four days to other cities.
- Transfer cache every two days.
- Daily reports via email for delivery rates.
Your phone storage service
Processing and delivery services
Part of the process of building an online store is choosing the right place to store and process products before they are delivered to customers. Many business owners find it difficult to know the differences between competitors in this service, is it the price? the quality? Safety? the speed? coverage? And many other questions. That is why in this case, we decided to solve these problems and provide a distinguished service, and most importantly, it serves our customers to the fullest.Your Phone Storage
It helps owners of electronic platforms to store, process and ship their products quickly to their customers.Service Features
- Real-time store reports.
- Store in 12 HTC warehouses around the Kingdom.
- The ability to add follow-up slides to products.
- High delivery rates due to shorter daily delivery and receipt times.
- Store with a third party in remote areas.
Payment service before receipt
The most important challenges of electronic stores
Hatik is distinguished from others in the field of logistics services by focusing on customer service and giving it priority. Thus, we work to make Hatik a success partner for users of logistics services, including individuals, business owners, productive families, and online stores. Through our experience with e-commerce clients, we have found the following problems:- 1. The problem of payment upon receipt is one of the most important problems facing electronic stores in particular, and the reason is due to the lack of confidence and knowledge of the last customer “or the buyer” in modern payment methods, in addition to concerns related to the information of the ATM or credit card on the websites of novice merchants.
- 2. The second problem is the slow cash transfer from delivery companies, which can take more than 30 days to transfer amounts to customers of online stores, and this causes a drought in the customer’s financial liquidity and thus the customer’s inability to supply, manufacture or buy raw materials to make his products and thus limit the growth of his business.< /li>
- 3. The lack of a guarantee for business owners and e-stores guarantees them the success rate of delivery, and therefore, the store owner bears the cost of delivery and who depends on it at a loss because the customer does not accept the product shipped to him for any reason without any justification.
Payment before receipt service
The first of its kind in the Kingdom of Saudi Arabia, which we are all confident will “change” the balance of the world of logistics, shipping and delivery services to all customers.What is the definition of the service, payment before receipt or advance payment?
Simply put, you receive your money before we send the shipment to the last mile customer! The main reason for providing this service is to speed up the process of collecting cash for the customer of the online store in order to help him grow quickly and at the same time solve the problem of payment on receipt, which many customers prefer over paying through ATM and credit cards.How does it work?
We thought about the best possible solution that satisfies all parties, preserves everyone’s rights, speeds up the solution of the problem of transferring cash to the customer of the online store, and ensures that cash is received from the customer of the last mile. Here’s how:- 1. You received the shipments before 10 am and recorded them in our system as received shipments – it is preferable to receive the shipments in the morning so that the cash is transferred before receiving on the same day -.
- 2. We will send an email with the total amount that will be transferred to your account (the online store customer) with an explanation of the expected success rate for this shipment. Based on the success rate, we will calculate the amount and transfer it to your account, and if there are any differences, it will be calculated at the end of the month, whether it is an increase or a decrease.
- I. Example: If we receive from the customer of the online store 10 shipments with a value of 1000 riyals, and we calculated the success rate as 70%, then we will transfer to the store owner the amount of 700 riyals minus 2% service fees, which will be 14 riyals, which means the customer will receive on the same day the amount of 686 riyals .
- II. The success rate will be calculated based on the last month, and in the event that the customer is new, a low success rate (40% – 50%) will be calculated and it can be adjusted according to the operations and data that we will collect about the customers of the online store.
Return shipments
Return shipments and products
You often get that the order does not come as expected, whether it is a wrong product or in most cases the clothes are not the correct size. The return process itself is often a story in itself, not to mention contacting customer service, following up on the request, and other steps in order to return a simple piece.Return service from your phone
The service helps individuals and business owners to return products from the customer to the online platform’s warehouse.Service Features
- Ease of dealing with your systems.
- The speed of sending your mail to receive the return shipment.
- The speed of processing and delivery of the shipment to the customer’s warehouse.